Definitions and Premises

These general Terms and Conditions are available to the Customer to be reproduced and stored pursuant to article 12, Legislative Decree 70/2003. They apply to the online purchase of products bearing the “MONOGRAM Olive Oil” trademark, via a telecommunications network, through the www.monogramoliveoil.com e-commerce platform, property of MONOGRAM Team — registered office in Kosmopoulou 5 St., P.C 24100- Kalamata – Greece

Distance selling, as regulated herein, comply with the current national laws and the European Directive on consumer rights (No. 2011/83 EU).

By online sales contract we mean the distance contract, that is the legal transaction concerning movable goods and / or services, stipulated between a supplier, in this case ” MONOGRAM Olive Oil,” and the Customer. This transaction takes place within ” MONOGRAM Olive Oil ‘s distance selling context which, according to this contract, uses only the distance communication technology known as the Internet.

By consumer we mean the natural person who purchases goods and services for purposes not directly or indirectly related to the person’s professional activity.

By professional user we mean the natural or legal person who purchases goods and services for purposes directly or indirectly related to his or her professional activity.

By product (s) we mean the products displayed within www.monogramoliveoil.com.

By www.monogramoliveoil.com we mean the e-commerce platform used by “MONOGRAM Olive Oil” to carry out the distance selling of its products.

Scope of application

These general conditions of sale apply to users who fall within the definition of “consumers,” pursuant to Legislative Decree no. 206/2005, who purchase products on the www.mannioil.com Website for private use only.

These general conditions of sale also apply to users who make purchases through the www.mannioil.com website as part of their professional activity (i.e: professional users) (for example restaurateurs, chefs, etc.). The resale of products purchased by professional users is absolutely prohibited.

Changes to these terms and conditions of sale

These general terms and conditions of sale become effective on the day they are published on the www.monogramoliveoil.com website. They can be updated, supplemented or amended at any time and shall be effective thereafter.

Any changes made to these general conditions of sale will be appropriately indicated on www.monogramoliveoil.com.

Acceptance of these conditions of sale

These general conditions of sale must be carefully examined by the Customer before completing the purchase transaction.

By placing an order on www.monogramoliveoil.com, the Customer acknowledges and accepts, without reserve, these general conditions of sale.

” MONOGRAM Olive Oil” shall not be bound to any general conditions of sale other than the ones included herein, unless previously agreed in writing.

Subject matter of the contract

The subject matter of the contract is the distance selling of “MONOGRAM Olive Oil’s” products.

Ordering Products

The Customer’s shopping cart and the order summary sent to the Customer at the end of the purchase transaction include a description of the product ordered and a digital photograph properly displaying the products available on the Website.

“MONOGRAM Olive Oil” takes all appropriate measures to ensure that the photographs on the site faithfully represent the original products, including the use of technological tools to reduce inaccuracies as much as possible. However, some differences are possible due to the technical specifications of the Customer’s device and the color resolution. Consequently, the possible inaccurate display of the product depends on the limitations of the Customer’s device.

To place an order, the Customer must click on the shopping cart icon to view the selected items and the total price.

Customers are asked to check the contents of the cart before completing the purchase order, following the instructions provided on the www.monogramoliveoil.com Website and to confirm that they have read and accepted these general conditions of sale.

To modify the order or correct any errors, the Customer must follow the instructions provided on the screen.

Purchase Prices and shipping costs

After selecting the geographical shipping area and before completing the order, the Customer can view the price of the products, including shipping costs.

The purchase prices are displayed in euros and include VAT.

Before confirming the order,” MONOGRAM Olive Oil “reserves the right to communicate any price errors or amendments on the product sheet.

In this case, “MONOGRAM Olive Oil will promptly notify the Customer, guaranteeing his or her right to cancel the order. By proceeding with the order, the Customer accepts the new price, as amended.

In the event of non-payment or unconfirmed or unsuccessful payment, “MONOGRAM Olive Oil ” will immediately declare all outstanding amounts due and take action to collect the payment equivalent to the product’s purchase price.

Completion of the order and conclusion of the contract

These terms and conditions of sale are an OFFER TO THE PUBLIC.

Therefore, in order to finalize the contract, the Customer must ACCEPT them and consequently receive an order confirmation email by “MONOGRAM Olive Oil

Therefore, the contract between “MONOGRAM Olive Oil” and the Customer is considered final when the Customer receives confirmation that the order is complete at the email address provided in the order.

Before confirming the successful conclusion of the contract, “MONOGRAM Olive Oil ” reserves the right to either accept or reject any orders that cannot be fully fulfilled, that are incomplete or incorrect or if the products are not available.

In this case, “MONOGRAM Olive Oil” will inform the Customer that the contract could not be finalized and that the order could not be completed and provide an explanation.

The Customer will be informed within 30 days of placing the order on www.monogramoliveoil.com and will receive a full refund of any amounts already paid.

Following the conclusion of the contract, the Customer will receive written confirmation of the order, which will be sent to the email address provided on www.monogramoliveoil.com when placing the order, indicating the number and date of purchase, the product ordered and the amount paid.

Customers can access the section “my orders” to view these general Terms and Conditions of sale and their order history.

The Customer can cancel the order before it is prepared for shipment by sending an email to sales@monogramoliveoil.com. “MONOGRAM Olive Oil” will keep a copy of the orders received and the acceptances provided for a reasonable period of time, in compliance with the Applicable Law.

The aforementioned documentation will be stored in the “MONOGRAM Olive Oil” data server according to the Applicable Law, in compliance with the regulations for privacy protection.

Terms and conditions of payment

The Customer must choose one of the available payment options.

If paying by credit card, the amount will be charged at the time the order is prepared for shipment.

In order to prevent internet fraud, the payments are handled directly by the competent banking institution, using the tools provided by Pay Pal.

To make the payment, the Customer must confirm on the www.monogramoliveoil.com website that he or she is the credit card holder and provide the number, expiration date and security code indicated on the card.

Upon completion of the order, the competent credit institution may request confirmation of the data entered and verify that the credit card has not been reported lost or stolen.

Payment for the products purchased on www.monogramoliveoil.com can also be made via PayPal. The data entered on the PayPal website will be processed directly by PayPal and will not be sent to www.monogramoliveoil.com or shared.

During the payment transaction, “MONOGRAM Olive Oil” will never have access to and will not be able to store in any way the details of the credit card associated with the Customer’s PayPal account or any other payment method associated with this account.

If using PayPal, the Customer will be charged directly by PayPal for the total amount due at the time of conclusion of the online contract.

Any refunds will be credited directly to the Customer’s PayPal account.

Once the credit has been issued to this account, “MONOGRAM Olive Oil” will not be responsible for any delays or omissions on the refund transaction.

In order to dispute these issues, the Customer shall contact PayPal directly.

The Customer expressly acknowledges and accepts that, upon entering their data on the PayPal platform to make the first purchase, a specific procedure called “Reference Transaction” will be automatically activated. Through an automatic recognition system, this will allow to complete any future orders with PayPal, without having to log in again with your credentials. The Customer can disable the “Reference Transaction” at any time on the specific section of the PayPal site.

Product delivery and receipt

Once the order is dispatched, the Customer can monitor the shipment by the “Tracking number” which is provided to the Customer through an email.

The Customer can request information by contacting the “MONOGRAM Olive Oil” Customer Service by e-mail at sales@monogramoliveoil.com.

The Customer may request delivery to a natural person other than the one who placed the order and / or made the payment.

Customers will receive their invoice to their email address.

“MONOGRAM Olive Oil” ships the orders everyday. The order will be delivered to the provided address within 2-3 days “MONOGRAM OliveOil” will not be responsible for delayed or unsuccessful delivery that is attributable to causes of force majeure or unforeseeable circumstances or due to the carrier’s responsibility.

“MONOGRAM Olive Oil” recommends carrying out an accurate check of the conformity and integrity of the product, considering any type of flaw that may be present at the time of delivery.

Should the product be damaged, adulterated or modified in its organoleptic composition, “MONOGRAM Olive Oil” invites the customer not to take or ingest the product itself and to immediately report the issue by e-mail to sales@monogramoliveoil.com.

In the event of a defect, adulteration or other damage affecting the product, this shall be reported no later than two months from the date of discovery of the defect and “MONOGRAM Olive Oil” will refund the price paid for the product, after proper verification.

For this purpose, the Customer must return the product without tampering, adulterating, or replacing it and without losing its contents, in order to allow “MONOGRAM Olive Oil” to carry out all the necessary checks.

If, during the check a damage or defect is confirmed in the returned product, “MONOGRAM Olive Oil” will replace it or, alternatively, will refund the purchase price (including shipping costs).

The Customer cannot file any claims for defective products that have been modified by the Customer or by any third parties, unless the Customer can prove that the defect already existed at the time of delivery.

If the Customer refuses to receive or is not able to receive the product delivered, in accordance with the provisions of these general conditions of sale, all risks associated with the loss or damage of the products will in any case be the Customer’s responsibility.


MONOGRAM Olive Oil” assumes no responsibility for inefficiencies attributable to force majeure such as accidents, strikes and/or lockouts, earthquakes, floods, pandemics and other similar events that could totally or partially prevent to execute the contract in the agreed timelines.

MONOGRAM Olive Oil” shall not be liable to any party or third parties for damages, losses and costs incurred as a result of the inability to execute the contract for the reasons mentioned above. The Customer, as the final consumer, will only be entitled to a refund of the price paid.

MONOGRAM Olive Oil” is not responsible for any fraudulent or illegal use by third parties of credit cards, checks and other payment methods used at the time of payment, as the credit card number used during the purchase transaction is directly sent to the banking service manager through a secure connection and cannot be viewed by “MONOGRAM Olive Oil”.

Warranties and assistance services

MONOGRAM Oil” sells only  superior quality products. The minimum duration of the warranty offered on the products depends on the type of product purchased, according to the Applicable Law.


Any communication or notice in relation to these conditions must be made by certified email to the addresses indicated in the “contact us” section.

All communications required by the Applicable Law related to legal proceedings will be sent to the contact information provided by the Customer, until an attorney is appointed and the new address provided.

Authenticity of the products

“MONOGRAM Olive Oil” guarantees the authenticity and premium quality of the products sold on www.monogramoliveoil.com.

The “MONOGRAM” trademark, all figurative and non-figurative trademarks and in general all other trademarks, illustrations, images and logos displayed on “MONOGRAM Olive Oil” products, accessories, packaging, whether registered or not, are and will remain the exclusive property of “MONOGRAM Olive Oil” office in Kosmopoulou 5 St., P.C 24100- Kalamata – Greece.

Total or partial reproduction, modification or use of trademarks, illustrations, images, logos for any reason and on any medium is strictly prohibited without the prior and explicit approval of “MONOGRAM Olive Oil“.

Any combination of these trademarks with other trademarks, symbols, logos or any distinctive markings suitable for the creation of a composite logo is also prohibited. Furthermore, the total or partial reproduction, modification or use of signs, models or patents exclusively owned by “MONOGRAM Olive Oil” is strictly prohibited.

Privacy, cookies, and conditions of use of www.mannioil.com

For the Privacy Policy, Cookie Policy and conditions of use of www.monogramoliveoil.com, please refer to the specific dedicated sections.

Applicable law

The parties mutually agree that these general conditions of sale are governed by Legislative Decree no. 206/2005 (Consumer Code), by Legislative Decree no. 70/2003 – for the implementation of the European Directive 2000/31/EC – on the subject of Electronic Commerce, Regulation (EU) 2016/679 on the Protection of Personal Data, by Legislative decree no. 21/2014 – for the implementation of the European Directive 2011/83/EU on Consumer Rights  – together with the rules of the Civil Code on contracts and any other regulation or applicable law.

By accepting these conditions of sale, the Customer also accepts the Applicable Law, within the limits of the legal validity in the country of destination of the product.